Terms of Service

Effective Date: 1/9/2024

1. Introduction

Welcome to Fhase.io (the "Platform"). These Terms of Service ("Terms") govern your access to and use of our Platform, including any content, functionality, and services offered on or through [fhase.io] (the "Website"). By accessing or using the Platform, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, you must not access or use the Platform.

2. Eligibility

You must be at least 18 years old and have the legal capacity to enter into these Terms. By using the Platform, you represent and warrant that you meet all eligibility requirements.

3. Description of Services

The Platform provides users with tools to compile, consolidate, classify, integrate, and analyze financial data for various purposes, including but not limited to:

  • Reporting and Submission: Facilitating the preparation and submission of financial reports.
  • Performance Management: Monitoring and evaluating financial performance.
  • Funding and Financing: Assisting in the acquisition of funding and financial resources.

4. User Accounts

To access certain features of the Platform, you may be required to create an account. You agree to:

  • Provide accurate, current, and complete information during the registration process.
  • Maintain the security of your account credentials.
  • Notify us immediately of any unauthorized use of your account.

5. Data Usage and Privacy

We value your privacy and are committed to protecting your personal data. By using the Platform, you agree to our [Privacy Policy], which explains how we collect, use, and disclose your information. You are responsible for ensuring that your use of the Platform complies with all applicable laws, including data protection regulations.

6. User Responsibilities

You are responsible for:

  • Ensuring that all data provided to the Platform is accurate and complete.
  • Using the Platform in compliance with all applicable laws and regulations.
  • Not using the Platform for any unlawful or unauthorized purpose.
  • Maintaining the confidentiality of your account information and for all activities that occur under your account.

7. User-Generated Content

  • Content Ownership: You retain ownership of any content you submit to the Platform. However, by submitting content, you grant Fhase Analytics Sdn Bhd a non-exclusive, worldwide, royalty-free license to use, display, reproduce, and distribute your content in connection with operating and providing the Platform.
  • Prohibited Content: You agree not to upload, post, or transmit any content that is illegal, harmful, threatening, defamatory, obscene, infringing, or otherwise objectionable.

8. Third-Party Services

The Platform may integrate with or utilize third-party services. These services are provided solely as a convenience and are subject to their own terms and conditions. Fhase Analytics Sdn Bhd is not responsible for the availability or accuracy of these services, or for any issues that may arise from your use of them.

9. Data Security and Compliance

We implement appropriate technical and organizational measures to protect your data. However, you acknowledge that no method of transmission over the internet, or method of electronic storage, is 100% secure. You are responsible for ensuring that your use of the Platform complies with all applicable laws, including data protection regulations.

10. Support and Maintenance

Fhase Analytics Sdn Bhd provides customer support through email at hello@fhase.io. We aim to respond to all inquiries within [Insert Time Frame]. The Platform may undergo scheduled maintenance from time to time. During such periods, access to the Platform may be limited or unavailable.

11. Fees and Payment

Use of the Platform may be subject to fees. Any applicable fees and payment terms will be specified in a separate agreement or on the Platform. You agree to pay all fees and charges incurred in connection with your account. All payments are non-refundable except as expressly set forth in these Terms or required by applicable law.

12. Refund Policy

Refunds are granted at the sole discretion of Fhase Analytics Sdn Bhd. If you believe you are entitled to a refund, please contact us at hello@fhase.io with details of your request. We will review and process your request in accordance with our refund policy.

13. Modification of Services

Fhase Analytics Sdn Bhd reserves the right to modify or discontinue, temporarily or permanently, the Platform or any part thereof, with or without notice. You agree that Fhase Analytics Sdn Bhd shall not be liable to you or to any third party for any modification, suspension, or discontinuance of the Platform.

14. User Conduct

You agree to use the Platform only for lawful purposes and in accordance with these Terms. You agree not to:

  • Engage in any conduct that could disable, overburden, damage, or impair the Platform.
  • Use any robot, spider, or other automatic devices to access the Platform for any purpose without our express written consent.
  • Attempt to gain unauthorized access to any portion of the Platform.

15. Account Suspension/Termination

Fhase Analytics Sdn Bhd reserves the right to suspend or terminate your account and access to the Platform at its sole discretion, without notice, for any reason, including but not limited to a violation of these Terms. You may appeal such suspension or termination by contacting hello@fhase.io. We will review your appeal and respond accordingly.

16. Indemnification

You agree to defend, indemnify, and hold harmless Fhase Analytics Sdn Bhd, its affiliates, licensors, and service providers, and their respective officers, directors, employees, contractors, agents, licensors, and suppliers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Platform, including, but not limited to, your User-Generated Content, any use of the Platform's content, services, and products other than as expressly authorized in these Terms or your use of any information obtained from the Platform.

17. Limitation of Liability

To the fullest extent permitted by law, Fhase Analytics Sdn Bhd and its affiliates, licensors, and service providers will not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, or use, arising out of or relating to your use or inability to use the Platform, even if Fhase Analytics Sdn Bhd has been advised of the possibility of such damages.

18. Disclaimer of Warranties

The Platform is provided on an "as-is" and "as-available" basis. Fhase Analytics Sdn Bhd makes no representations or warranties of any kind, express or implied, as to the operation of the Platform or the information, content, or materials included on the Platform.

19. Force Majeure

Fhase Analytics Sdn Bhd shall not be liable for any delay or failure to perform resulting from causes outside its reasonable control, including but not limited to acts of God, war, terrorism, riots, embargos, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.

20. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Malaysia, without regard to its conflict of law principles.

21. Dispute Resolution

Any dispute arising out of or in connection with these Terms, including any question regarding its existence, validity, or termination, shall be referred to and finally resolved by arbitration in Malaysia in accordance with the [Arbitration Rules/Procedures] for the time being in force, which rules are deemed to be incorporated by reference in this clause.

22. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid, illegal, or unenforceable provision shall be replaced by a valid, legal, and enforceable provision that most closely reflects the original intent of the provision.

23. Entire Agreement

These Terms constitute the entire agreement between you and Fhase Analytics Sdn Bhd regarding your use of the Platform and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding such use.

24. Changes to Terms

We may revise these Terms at any time. If we make material changes, we will notify you by email or by posting a notice on the Platform. Your continued use of the Platform after any such changes constitutes your acceptance of the new Terms.

25. Contact Information

If you have any questions about these Terms, please contact us at hello@fhase.io.

Fhase Analytics Sdn Bhd